| About Universal Health Services: One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom. About The Ridge: The Ridge Behavioral Health System is seeking a dynamic and talented PRN Assessment Support Specialist. Located in Lexington, KY, the heart of the Bluegrass, The Ridge Behavioral Health System offers a healing environment that is reassuring to a patients' sense of security and confidentiality. Dedicated to excellence, The Ridge Behavioral Health System is accredited by the Joint Commission on Accreditation of Healthcare Organizations, as a licensed, 110-bed hospital, providing psychiatric (mental health) and chemical dependency (drug & alcohol rehabilitation) services to children, adolescents and adults. Inpatient care is provided on a 24-hour basis, seven days a week. Outpatient and partial hospitalization services are provided on a six-day per week basis, days and evenings. Care is provided according to an established code of ethical conduct and strict adherence to patient rights. The Ridge Behavioral Health System is owned and operated by Universal Health Services. For more information, visit our website at ridgebhs.com Position Summary: The Assessment Support Specialist receives calls and unplanned individual/ family walk-ins with compassion, empathy, and a sense of service and urgency. Thorough and accurate documentation of calls and other Assessment related paperwork is a critical component of the job. To perform this job successfully, an individual must be able to demonstrate competency with entering data, knowledge regarding hospital programs and community referral sources, and excellent customer service skills. The specifications listed below are representative of the knowledge, skill, and ability to meet the minimum requirements for this position. Staff must demonstrate knowledge and skill in provision of services to varied population of patients in an inpatient and outpatient hospital setting. Position Specific Competencies: - Performs clerical operations in adherence to department policies.
- Ensures Intake Call data is maintained and entered daily.
- Conducts prompt follow-up phone calls to "No Show" patient appointments.
- Answers telephone professionally and promptly.
- Facilitates scheduling of appointments congruent with needs and resources of caller.
- Refers callers to appropriate resources that optimally meet caller's needs.
- Demonstrates sufficient understanding of services available in the community.
- Interacts professionally and effectively with physicians and other clinical staff.
- Works professionally and effectively with Business Office and Utilization Review staff.
- Interacts cooperatively with professional liaisons, supporting the facility's ongoing efforts.
- Interacts well with referral sources; facilitates prompt communications in the best interest of the patient and the facility's operations.
- Is receptive to direction & feedback from the Director & supervisors.
- Demonstrates knowledge of programs &/or unit services, policies, and procedures.
- Demonstrates effective time management skills; organizes work so that critical documents and tasks may be completed promptly, accurately, and thoroughly.
- Follows-up on tasks or assignments requiring further attention.
- Follows proper NCI de-escalation techniques when handling crisis situations.
- Provides appropriate crisis intervention as necessary by anticipating and responding quickly to escalating behaviors, utilizing de-escalation techniques to diffuse the situation, correctly prioritizing safety concerns.
- Uses appropriate counseling skills by de-escalating aggression, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive peer culture.
- Demonstrates proper procedures for therapeutic holds and seclusions.
- Contraband is properly removed and disposed of according to policy.
- Documentation on Intake Call Sheets is complete and correct in all areas.
- Documentation in AS400 is complete and correct in all areas.
- Patient belongings are properly inventoried and logged.
- Documentation on Consent forms is complete and correct in all areas.
This opportunity provides the following: - *UHS is Challenging and rewarding work environment
- Growth and development opportunities within UHS and its subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan (if applicable)
- 401k plan with company match (if applicable)
- Generous Paid Time Off
- Relocation benefits (if applicable)
- Bonus opportunity (if applicable)
UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. |
