JOB SUMMARY: Responsible for efficient and effective patient and telephone reception within the Hospital. Provide courteous greeting and information to all callers. Record messages for medical staff and ensure prompt delivery of message. Be the point of contact for all hospital code and miscellaneous announcements. Greet clients in the reception area. Monitors lobby and exits
JOB SPECIFICATIONS: To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill and ability to meet the minimum requirements for this position.
Education: High School Diploma
Experience:Minimum of one year administrative experience preferred. Experience in customer service or healthcare also preferred. Strong computer skills and experience with software applications. Solid communication and customer service skills.
Licensure/Certification: None required
Knowledge: Working knowledge of Hospital safety policy and procedures. Excellent communications skills
Supervision Received: Communications Coordinator
Supervision Exercised: None
Working Conditions: Works in Hospital lobby. Possible exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood/body fluids and other hazardous waste. General hospital environment.
Physical Requirements: Ability to communicate verbally in clear concise manner. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending and stooping.
The physical requirements described here are representative of those which must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Job Classification: Non-Exempt
This job classification in no way states or implies that these are the only duties to be performed by this employee. The Switchboard Receptionist will be required to follow any other instructions and to perform any other duties requested by the Human Resources Assistant.