Leads and participates in the day-to-day activities of the Holy Spirit Medical Group (HSMG). Monitors, evaluates, and coaches support staffs’ daily performance and productivity. Monitors quality, responsiveness, and customer satisfaction. Ensures system and regulatory compliance by the team. Adjusts staffing levels according to pre-established productivity guidelines. May represent the department on committees and in meetings.
SPECIFIC POSITION DUTIES:
Demonstrates the ability to adapt workflow operations to the provider preferences, while maintaining the confines of the primary care operational workflows.
COMPETENCIES AND SKILLS:
Demonstrates detailed knowledge in the following areas: medical records, appointments, registration, billing, desk flow and secretarial procedures.
Demonstrates detailed knowledge of electronic media such as EPIC, Kronos, Microsoft Outlook, Word, Excel, etc.
Demonstrates a good understanding of office systems.
Demonstrates excellent leadership skills and the ability to interact with people from all organizational levels and to build consensus through negotiation and diplomacy, overcoming any political, bureaucratic, and/or resource barriers to participation.
The ability and willingness to work effectively as a team player, as well as an individual contributor with personal accountability.
Excellent diplomatic communication and presentation skills and superior organizational and time management skills necessary. Must possess the ability to deliver clear, concise communication and presentations appropriate for audience.
The ability to work under stress, due to consistent high demand for resources, and to effectively assess and cope with challenging situations.
The ability to be flexible, versatile, and adaptable in day to day activities conducted in various clinical environments.
EDUCATION AND/OR EXPERIENCE:
Associate’s degree preferred. Completed Medical Assistant diploma/degree program, followed by successful completion of CMA examination preferred OR Completed Medical Assistant diploma/degree program preferred.
Minimum three to five years clinic office experience required. Minimum one of those years in a leadership role preferred.
EPIC experience required, including Cadence experience
Maintains current certification in Basic Life Support (BLS)
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical office environment. Travel required between sites and to the hospital campuses.
May be subject to negative outbursts from patients and/or patient families.
May be exposed to communicable diseases
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER HOLY SPIRIT is a strong and growing healthcare provider serving south-central Pennsylvania. Geisinger Holy Spirit includes its flagship Geisinger Holy Spirit Hospital, a 311-bed Joint Commission accredited acute care facility located in Camp Hill, Pennsylvania. Geisinger Holy Spirit employs more than 2,600 people and has more than 500 physicians and advanced practitioners on its hospital medical staff. Sponsored by the Sisters of Christian Charity, Geisinger Holy Spirit delivers patient-centered care guided by Catholic values and the Ethical and Religious Directives of Healthcare. Geisinger Holy Spirit provides a comprehensive array of both inpatient and outpatient services across the continuum of care, including acute care, home health, emergency medical services, physician practices, and a host of outpatient facilities located throughout south-central Pennsylvania.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.