Director of Risk & Patient Safety - Mount Sinai St. Luke's

The Director for the Risk Management and Patient Safety is responsible for overseeing the day to day operations of the department. This includes investigation of Serious Adverse Events, including potentially reportable incidents to the New York State Department of Health. The Director of Risk Management and Patient Safety collaborates with the Department of Quality Initiatives with emphasis on patient safety. The Director of Risk Management provides documentation and facilitates resolution of reported incidents.

Oversight includes:

• Proactive and reactive patient safety initiatives
• Leading the Serious Adverse Event investigation and Root Cause Analysis process, which includes the use of Performance Improvement tools (Process maps/casual trees);
• Participation in Failure Mode Effect Analysis, interfacing with defense and in-house counsel, collecting, managing, and analyzing risk management data, conducting risk management and regulatory educational programs, and compliance with risk management-related standards of regulatory agencies.
• Supervision and overall program direction of risk management staff.
• Formulation, review, and implementation of policies and procedures geared toward risk identification, assessment, reduction, and remediation.  

Other duties include:

• Acts as risk management liaison across the organization.
• Provide critical oversight of all organizational regulatory obligations requiring broad knowledge of regulations, licensure, certification, and other requirements impacting institutional risk and safety performance.
• Reviews patient/family/physician complaints for liability, risk and resolution.
• Provides leadership to staff in addition to training and education of new staff.
• Develops and delivers risk management and regulatory educational programs to all departments in the organization.
• Collaborates with the professional liability carrier and oversees claims management with the carrier(s).
• Work collaboratively with patient service department personnel to address patient concerns.
• Oversight of the monitoring of patient-related occurrences; tracking and trending.
• Utilization of information to develop risk reduction strategies.
• Assume responsibility for keeping abreast of incident trends, patterns and the proper management of adverse events by department coordinators and others.
• Spearhead projects as directed by superiors.
• Participates in system-wide safety initiatives under direction of system leadership.