Conveniently located near i-4 and Apopka expressway 414
We have Positive values with a productive and energetic atmosphere
Work Hours/Shift: Full Time/ Days
You Will Be Responsible For:
Demonstrates, through behavior, Advent Health's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Responsible for obtaining and verifying patient demographic information for the purposes of ensuring timely collections in support the hospital financial goals.
Maintains confidentiality of all personnel and patient related information by adhering to HIPAA regulations.
Reviews, analyzes and resolves customer questions and concerns to support customer satisfaction initiatives.
Continuously meets and exceeds Advisor I call performance and etiquette standards as outlined in the Call Center Productivity and Phone Audit Quality Review guidelines, to include: collection, call volume and wrap up time goals.
Monitors, reports and performs activities for the purpose of collecting balances owed to AdventHealth, to include past due or delinquent accounts.
What You Will Need:
One (1) year of experience in collections, customer service, or a call center environment
Ability to manage calls effectively by actively listening and providing appropriate solutions
Excellent interpersonal, written, and oral communication skills
High level of patience, understanding and compassion in all customer interactions
Ability to quickly identify and resolve customer's needs while ensuring high quality service standards
Ability to support and participate in professional development initiatives
Independently performs basic math functions
Accurately types 25-35 wpm
High School diploma or GED
The Call Center Advisor I, is responsible for processing a high volume of inbound/outbound calls from patients to address inquiries and questions, responds to complaints, troubleshoot problems, obtain accurate information and collecting on account receivables to protect the financial standing of AdventHealth. Interacts in a professional and timely manner with patients, physicians and other department personnel to accomplish patient satisfaction. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.