Under general supervision and working within established procedures, performs a variety of tasks in response to clients' requests and complaints. May assist sales staff in trouble shooting client problems. Answer inquiries regarding patient results, specimen requirements, specimen pickups, and requests for physician supplies. Acts as initial contact for receiving client complaints and provides follow up on problem calls. Refers complex problems to CSR II or Group Lead. Communicates with clients as well as laboratory staff in order to resolve specimen problems. Maintains telephone contact with customers and external personnel on matters pertaining to accounts, billing cancellations, address changes, etc. Following established policies and procedures, contacts physician offices and staff to communicate all stat and critical results. Enters patient and test information into the computer system. May assist in the training of personnel as required. Performs other related duties as required.
1. High school diploma or equivalent.
2. Three to six months experience in customer services, phone reception, or a related area in order to effectively interact with various internal and external contacts.
1. Excellent interpersonal skills are required in order to positively represent the DMC when interacting with clients, external contacts, laboratory staff and DMC employees.
2. Customer service and phone skills needed to handle difficult telephone calls and respond to moderately complex problems and informational needs.
Job: Laboratory and Clinical Technicians
Primary Location: Detroit, Michigan
Facility: DMC University Laboratories, Inc.
Job Type: Full-time
Shift Type: Evening
If Other Shift, Specify: Mon - Fri 1:00 - 7:30 Sat 3:00 - 10:30 Covering off day on s
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905045047
About DMC University Laboratories, Inc.
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.