Leads and coordinates the daily phlebotomy operations, in collaboration with Analytical Specialists, Laboratory Operations Manager and department Associate Vice President. Plans, organizes and directs the activities of section personnel to provide optimal, cost-effective delivery of services according to departmental standards of quality, productivity, and performance.
Sets an example of outstanding Customer Service when interacting with all customers.
Supervises technical and administrative operations for Laboratory phlebotomy staff.
Maintains a staff of qualified personnel to assure quality specimen collection and services.
Selects, instructs and develops employees through careful interviewing, comprehensive training, delegation, and supportive coaching.
Ensures competency of all personnel.
Prepares and monitors annual operating budget for section's cost centers, forecasts workload for revenue projection, meets fiscal requirements.
Collaborates the planning of capital purchases and leases with the Analytical Specialist and Operations Director.
Oversees section purchasing, receiving, and inventory management to reduce costs.
Assures section's compliance with applicable regulations and accrediting standards.
Knows and abides by Medical Laboratories policies and procedures.
Successfully implements changes to operations as needed.
Demonstrates receptiveness to new ideas and successfully helps others through change.
Leads communication with employees through constructive techniques including regularly scheduled staff meetings.
Provides appropriate recognition and acknowledgement of achievement, serves as a role model to the rest of the section team for effective communication.
Actively supports the Quality Program and takes a leadership role in facilitating change to realize noticeable error reduction and service improvement related to pre-analytical quality.
Provides educational direction and opportunities for all levels of staff.
Actively seeks input from Analytical Specialists and staff, motivates them to seek and participate in development opportunities.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
High School Diploma or Equivalent (GED)- (Required)
Minimum of 10 years-Relevant experience* (Required), Minimum of 1 year-Managerial/Supervisory (Preferred)
Certification(s) and License(s)
Valid Driver's License - Default Issuing Body
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.