The Client Service Representative acts as an interface between designated department, department customers (both internal and external) and hospital/clinic operations. Informs clients of laboratory protocols and procedures and responds to client problems promptly, courteously and in accordance with established policies and procedures. The Client Service Representative provides collection and transportation information and lab test results to clients, monitors collection information, fields phone calls, and provides reports to management when requested. Works with courier in gathering supply requests from clients, receives client calls for specimen pickup and relays to courier. Assists in gathering information for QI projects to promote process improvements
The ideal Client Service Representative is organized, detail-oriented and has good communication skills.
Location/Facility [Enter Facility Name] (i.e. Baylor Regional Medical Center at Plano)
For more information on the facility, please click our Locations link.
Specialty/Department/Practice [Enter Spec/Dept/Prac] (i.e. Critical Care, Radiology, Family Care)
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - A minimum of 1 year experience required
Internal Number: 20012770
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!