Dispensing Optician

Job Summary

Job Duties

• Fits patient and customer for new glasses, recording necessary information on prescription card.
• Guides patient and customer in choosing frames and lens material, discussing all options with patient.
• Must be knowledgeable of various styles and brands, bringing to the attention of the manager, any new products or suggestions of new products.
• Instructs patient and customer in the application and care of prisms and other optical aids.
• Provides patient and customer with a clear and detailed explanation of pricing, payment and length of time required to complete order.
• Contact patient and customer when order is ready for pick up and provide scheduled pick up time.
• Adjusts and dispenses eyewear and lenses to patient and customer's satisfaction.
• Provides clear explanation of caring for frames and lenses.
• Checks visual acuity with all purchases.
• Explains warranty, reminding patients and customers to return if adjustments are needed.
• Provides information regarding accessories and care of their lenses.
• Orders glasses, lenses, frame parts, visual aids, optical supplies, and departmental supplies.
• When new shipments of frames are received verifies frames against invoices and prices new frames from suppliers.
• Verifies and inspects all orders for completeness and accuracy involving prescription, style, size, and condition prior to dispensing.
• Examines glasses that need to be repaired and discusses repair options, including any costs of repairs.
• Answers telephone in a professional manner, relaying all messages to the appropriate party in a timely fashion.
• Returns patient calls in a timely manner.
• Explains payment policy to the patient and customer.
• Receives cash payments, writes receipts, and fills out any charge sheets.
• Manually prepares cash and receipts for daily bank and charge deposits.
• Electronically reconciles the deposit.
• Works with lens lab technicians as needed.
• Neutralizes lenses at patient and customer's request.
• Examines glasses in need of repairs, does appropriate adjustments and repairs.
• Discusses any costs of repairs with the patient.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Please contact dbalas@geisinger.edu for more information

SJGL

Education

Experience