Description
Job Summary:
This Technical Support Specialist (TSS) will be positioned within the Medical Devices and Products team who supports VUMC end-users' and clinicians' health care equipment and systems to ensure they are in proper working order. The Technical Support Specialist (TSS) role is responsible for, but not limited to:
Job responsibilities:
- Assisting with day-to-day technical, logistical, and administrative tasks.
- Serving as a liaison to VUMC's third-party Biomedical vendor and IT advisor for VUMC end-users on main campus and off-campus healthcare facilities, requiring travel.
- Providing remote and onsite technical support to customers in maintenance and support of electronic technologies, networks, and software applications with minimal guidance.
- Troubleshooting, occasionally installing, verifying connectivity, and inventorying VUMC Enterprise's vast amount of biomedical equipment (including, but not limited to NON-biomed equipment for the Perioperative sector) .
- Attending meetings remotely and in-person throughout VUMC facilities to help drive biomed-related projects from a HealthIT perspective.
- Other duties as assigned.
Technical Capabilities:
- Intermediate level of general IT knowledge with a focus on infrastructure protocols, network topologies, configuration and systems integration are recommended.
- Competent in Office 365 (Teams, Planner, Sharepoint), Zoom, Box and familiarity of the Windows platform.
- Experience with Planview and EPIC is preferred.
- Excellent documentation skills, including the ability to navigate support tickets and submit requests
Core Accountabilities:
- Organizational impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams.
- Communication skills: Able to accept, retain, and report relevant information in an effective, frequent, and timely manner.
- Credo behavior: Must adhere to Vanderbilt University Medical Center's core values and credo. Conducts oneself professionally.
- Service Excellence: Creates value to customers by genuinely caring with a strong curiosity for growth.
About the Department:
Health IT
HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:
- Delivering distinctively personalized care
- Improving the health care of individuals and communities regionally, nationally and internationally
- Providing transformative learning programs
- Supporting compelling discoveries
Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.
Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.
Underscoring our entire department are our core values of accountability, transparency and execution , delivered with a strong Partner Promise .
Position Shift : Days
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
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US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
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Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
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Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
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The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
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American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
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Magnet Recognition Program: Received our third consecutive Magnet designations.
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National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
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Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
