Health Assistant Community Care AdventHealth Daytona Beach
Location Address: 301 Memorial Medical Parkway Daytona Beach, FL 32117
Top Reasons To Work At AdventHealth Daytona Beach
Career growth and advancement potential
Health Insurance Coverage
High quality of life with low cost of living on the shores of sunny Daytona Beach, FL.
Full Time, Days
You Will Be Responsible For:
Performs and facilitates activities and functions involved in the Health Assistant job responsibilities to maintain efficient operations
Assist in reviews of daily reporting and tasks to provide support to Community Care Nurse Health Advisors and all other support staff
Complete educational mail outs in a scheduled and timely manner
Assists in implementation of new processes within the Community Care department, evaluate current processes to determine appropriate use, provide assistance to Community Care staff to improve performance and productivity
Assists and updates management on work-related issues, such as risk management, cost containment concerns, interdepartmental and/or intradepartmental concerns and medical staff issues. Assists in the preparation of cases to be reviewed by Supervisor, Director, and/or Medical Director.
Ensure file/records are maintained in accurate, current, organized, detailed, and confidential manner. Accurately completes all data entry and/or documentation relating to a precertification or authorization. Meets standards for documentation completion and accuracy as measured in regularly scheduled audits.
Answers telephones, conduct triage as appropriate, and route calls to appropriate staff
Provide and coordinate appropriate community referrals
Assist members, as appropriate, with navigating and completing online form applications (e.g. Medicaid, transportation assistance)
Participates in Community Care report preparation, analysis, and/or census management, service metrics, and payor reporting. Participates in committees, teams or other work projects/duties as assigned.
Demonstrates regard and maintains confidentiality of all information for Case Management process in accordance with AHS policy and HIPAA regulatory requirements.
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Comprehensive understanding of the Community Care and Population Health purposes
Ability to work in a fast-paced setting
Excellent interpersonal skills
Excellent written and oral communication skills and organizational skills
Must demonstrate a passion for assisting Nurse Health Advisor(s) with assisting clients with health improvement and navigation of the health care system and programs
Must demonstrate the ability to problem solve and work independently with solid judgement
KNOWLEDGE AND SKILLS PREFERRED:
Computer knowledge/skills to include spreadsheets, email, and presentation software Preferred.
Familiarity with HIPAA and confidentiality practices Preferred.
Knowledge of medical terminology Preferred.
Knowledge of crisis intervention and cultural sensitivity Preferred.
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent required
2+ years of experience of general clinical setting
AS/Wellness degree preferred
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
Prior experience in a human service field or as an administrative assistant/secretary
Work history in an ambulatory/specialty clinic is a plus
The Health Assistant is responsible for providing Nurse Health Advisor support from the time of referral through the entire Care Management Program process in the Community Care program. This is accomplished by performing various functions, including but not limited to, data entry, filing, obtaining records, scheduling member appointments with care managers, mailing education packets, opening and closing cases, and assisting with outcomes reporting. Adheres to AdventHealth corporate compliance plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Attends applicable meetings to maintain up-to-date knowledge base as it relates to the Health Assistant activities. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.