The Laboratory Manager assists the Pathologist and Operations Manager or designate in planning objectives and scope of the hospital/medical center laboratory services. Lab Manager supervises daily activities, including proper staffing levels, to ensure accuracy, quality, and timeliness of services. The Lab Manager may be required to act as technical consultant for technical and scientific oversight of the outreach lab.
Essential Functions Under general supervision of a Pathologist and/or other Senior CLH Leaders, and in accordance with Company policies, procedures and guidelines, this position:
Manages the daily activities of the laboratory to ensure quality services are rendered in an efficient and timely manner
Maintains and assists with continual compliance as required by standards of accrediting or regulatory agencies
Develops and maintains department policy and procedure manuals. May evaluate and implement new procedures as directed
Establishes and monitors the standards of accuracy, precision and efficiency in performance of laboratory tests or the operation of equipment. Takes corrective action and documents results
Assures compliance with laboratory and hospital safety and infection control policies
Assures CLH Employee Guidelines and Compliance Policies are implemented and followed
Assists with recruiting efforts and handles and/or participates in the termination process as required
Monitors employee performance, completes and conducts periodic evaluations, counsels and disciplines as necessary in accordance with Guidelines
Oversees or prepares employee schedules, approves timesheets, approves and monitors PTO to ensure availability to effectively handle daily activities
Continuously trains and updates team on new policies/procedures and other information
Develops positive relationships with employees, system’s supervisors and managers, physicians and outside contacts. Promotes a team effort within the department and supports the same effort system-wide. Must have a willingness to implement new procedures and comply with new policies
Maintains high level of proficiency and current knowledge of trends in laboratory medicine. Provides clinical orientation on new equipment and methodology and coordinates continuing education and in-services for staff with Education Coordinator.
Directs the preparation of department reports as required by corporate or hospital management
Consults with medical, nursing and administration on regular basis to coordinate quality patient care
Directs age appropriate care for the patient population. Oversees clinical testing that produces laboratory results for use by the health care team in the assessment and treatment of the patient
Correlates clinical information and/or previous lab results to evaluate the validity of current results. Reports results accordingly
Maintains strict HIPAA confidentiality in all situations and with all documentation
Maintains consistent and reliable attendance and complies with company guidelines on attendance
As technical consultant, is responsible for technical and scientific oversight of the outreach lab (where applicable) and must be accessible to the lab to provide onsite, telephone, or electronic consultation. The technical consultant is responsible for (1) Selection of test methodology, (2) Verification of test procedures performed, test performance characteristics, including precision and accuracy, (3) Enrollment and participation in proficiency testing programs, (4) Establishing a QC program and establishing parameters for acceptable levels of analytic performance and ensuring that these levels are maintained, (5) Resolving technical problems, (6) Identifying training needs and assuring that each individual receives regular in-service training and education, (7) Evaluating competency of all testing personnel and assuring that staff maintain their competency
Monitors financial reports to meet company financial goals
Adheres to confidentiality, safety, compliance, and legal requirements
Performs other duties as assigned
Bachelor degree in medical technology or related science from an accredited program
Current certification or registration as a Medical Technologist such as ASCP, NCA, or AMT
Valid and current State of Hawaii license as a Medical Technologist
Minimum five (5) years clinical laboratory experience and minimum of three (3) years supervisory experience in a hospital/commercial lab setting. The Medical Director may use discretion in assignment of managerial position to an individual with less than 5 years of experience
Strong computer skills (word and Excel) and knowledge in lab information systems required
Proven leadership, decision-making, and organizational skills
For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training
Successfully pass Company pre-employment drug test and periodic and random thereafter
Demonstrated and proven ability/experience in accomplishments in all of our five core values:
Light to moderate physical effort
Occasional carrying, pushing, and pulling of objects; lifting of up to 50 lbs may be required
Frequent prolonged standing, walking, sitting, and bending over.
Use of hands and fingers
Air conditioned laboratory environment
Frequent exposure to video display terminals
Frequent contact with water (hand washing and cleaning), biohazardous body fluids, and occasional hazardous chemicals
Sufficient noise and interruptions to cause distraction
May be asked to work extended hours
Perceive pertinent details and verbal or tabular material
Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
Handle emergency situations with calmness and professionalism
Ability to work effectively with others and promotes positive working relationships
Perform arithmetic operations quickly and accurately
Understand meaning of words, ideas associated with them and their effective use
Understand instructions, reason, and make judgments
Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
COLLABORATIVE: Works effectively with others to accomplish goals.
TECHNICALLY COMPETENT: Possesses and maintains the functional and technical knowledge and skills to successfully perform job.
RESULTS DRIVEN:Achievement-oriented; achieves and exceeds goals; pushes self and others for results.
BUSINESS SAVVY: possesses business and organizational know-how; understands how to accomplish tasks through formal channels and informal networks.
RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency.
TEAM BUILDER: Builds cohesive teams and strategic partnerships,
INFLUENTIAL: Makes an impact on people, events, and decisions; affects the thinking or actions of others by means of example or personality.
STRATEGIC: Thinks “big picture”; commits to a course of actions to accomplish long-range goals; is forward thinking and adept at seeing future outcomes and results.
DELEGATOR: Effectively assigns work and responsibility; supports and provides feedback on performance.
COACH: Equips individuals with the tools, knowledge, and opportunities to develop their skills and improve performance.
TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.
CHANGE AGENT: Initiates and promotes new approaches and transformations to reach a higher level of performance.
ACCOUNTABLE: Follows through in all areas; accepts and delivers on responsibilities; requires others to follow through on commitments.
Internal Number: REQ-005810
About Clinical Labs of Hawaii
Clinical Labs of Hawai'i, LLP with Pan Pacific Pathologists, LLC is the leading medical laboratory testing company in the State of Hawaii, offering a full range of anatomical and clinical tests for Hawai'i's medical community. We service 11 hospitals statewide and offer outpatient services at over 50 Patient Service Centers. We strive to give our clients and customers the best care and business in the state by providing services that are close, connected and caring.