Analyzes and defines constituent requirements and operating problems, and determines solutions, alternatives and the recommend "do-it-yourself" (DIY), approach to solve the information processing needs. Assists in designs and installation of Personal Computer Systems. Acts as an internal consultant to management in DIY disciplines and techniques.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Primary focus is Citrix and Citrix related technologies including XenDesktop, XenApp, PVS, MCS, StoreFront, NetScaler integrations, Server 2012R2 and above, Windows 10 1909 and above, NVidia GRID and HDX 3D, etc.
Provides Planning, Design and Implementation of Citrix technologies in a HA environment.
Analyzes software architecture, develops and executes methods to test applications updates.
Evaluates, tests, designs, and documents configurations and dependencies for all new hardware or software desktop products using a detailed, consistent, and methodical approach.
Assists manager in development and establishment of strategic and tactical DIY plans, standards/procedures, education and training programs.
Identifies, evaluates, recommends, implements, and manages change process for enhancements to assigned systems, products and facilities as appropriate to the needs of the business.
Keeps abreast of current technologies and facilities (e.g., languages, products, aids, telecommunication) as they become available, and educates peers and customers.
Provides advanced problem resolution assistance and constituent support for assigned systems, products and facilities.
Provides advanced start-up assistance and services to clients including administration and coordination of the implementation of DIY facilities and directs constituent training or assists in identifying sources of education (e.g., install PC equipment and configured the hardware and software).
Provides expert technical consultation and expert support in the use of assigned constituent systems, DIY products and facilities.
Identifies, evaluates, and recommends opportunities to improve constituent's productivity through the effective use of DIY technologies. (e.g. recommend use of a particular PC package that meets a specific user need.)
Assists in identifying information sources.
Identifies and pursues opportunities for the continuing professional development of self to enable
increased understanding of the various ChristianaCare functions and how new information technology can be applied at Christiana Care
Assists the manager in other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS :
Bachelor's degree in Accounting, Engineering, Computer Science or Business Administration or experience consistent with the Information Center Analyst job responsibilities.
Graduate work in business areas would be desirable, but not essential.
Three to four years of experience in Information Services.
Internal Number: JR54926
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.