The incumbent is a qualified, experienced Medical Technologist that serves as the Pathology and Laboratory Medicine Service (P&LMS) Quality Management Technologist at an active, affiliated medical center with comprehensive and complex laboratory services. Assignment to this position requires specialized training and experience with advanced knowledge of specialized subject matter extending beyond the duties of test performance and result verification. The incumbent provides authoritative consultative services to management at all levels of the organization as it applies to quality management in a clinical laboratory setting. The incumbent is given wide latitude for exercising independent judgment as these higher-level duties consist of significant scope, complexity (difficulty), and range of variety. Roles, duties, and responsibility include: Maintain a laboratory quality management program and ensure monitoring of components and customer feedback. Monitor laboratory quality control systems and performance indicators. Interact with management officials and vendors providing inter-laboratory quality assurance and laboratory proficiency testing. Develop validation plans for equipment and methodology evaluations and evaluate statistical data collected. Responsible for continuous laboratory readiness for regulating agency inspections and accreditation from agencies such as the Joint Commission (JC) and the College of American Pathologists (CAP). Assist in the planning, implementation, and coordination of the quality control program. Ensure participation in acceptable proficiency testing from external sources in all areas of P&LMS testing to include tracking of specimens and ensuring resulting processes are completed in the appropriate time frames. Responsible for quality assurance activities in all sections of the service and in quality assurance activities at all point-of-care testing sites. Ensure all appropriate written policies and procedures are maintained and current for a comprehensive Performance Improvement Program designed to monitor and evaluate the overall laboratory testing procedures at all testing sites in the Medical Center and outreach functions. Participate in the review and evaluation of P&LMS program objectives from credentialing agencies such as CAP (College of American Pathologists), Joint Commission, FDA (Food and Drug Administration). Evaluate the quality of laboratory services through inspections and review of reports and data. Assure compliance with Performance Improvement and proficiency testing programs, accreditation standards, and agency policies. Plan, implement, and coordinate with the Medical Center Performance Improvement Office to ensure all P&LMS, Joint Commission, and College of American Pathologists standards are met, monitored, and maintained. Assist the Laboratory Manager in maintaining and monitoring competency training of service personnel to meet all regulatory requirements required for accreditation. Assist Section Leads, Laboratory Manager, and Laboratory Director in the development of working internal and external quality management benchmarks of laboratory service provided by P&LMS. Apply new scientific/technological developments and theories to laboratory testing and complex laboratory testing issues. Possess and apply strong background of mathematics and statistics as related to quality control, quality assurance, proficiency testing, inspection and accreditation, and continuous quality improvement. Understand types of surveillance required to monitor specific variables that affect quality of services and skill in evaluating, interpreting, and teaching others to use quality control procedures and implementing corrective actions. Know federal, VHA, and state laws and regulations, reference standards, medicolegal responsibilities, and certifying and accrediting agency requirements to carry out the work at each ancillary testing site. Contribute to leadership skills during periods of difficulty such as staffing shortages, new instrument implementation, new software systems, or other challenges. Administrative Duties: Assist the Laboratory Manager in monitoring and documenting initial orientation, training of staff, and student technologists with medical laboratory technician programs. Assist the Laboratory Manager in monitoring staff, ensuring that continuing education requirements (to include mandatory training and CME) are met. Write reports/summaries on topics concerning laboratory services and quality management. Analyze historical data and trends. Assist the Laboratory Manager in strategic planning of prospective changes in function or programs in the service with periodic review, evaluation, and if necessary, adjustments of long-term goals and objectives. Work Schedule: Monday - Friday, 8:00 am to 4:30 pm or 7:30 am to 4:00 pm. Financial Disclosure Report: Not required This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Learn more
Internal Number: 598742500
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Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.