OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? This Health Technician (Dietetic) position is located at the Clement J. Zablocki VA Medical Center in Milwaukee, WI in the Nutrition and Food Services (NFS) Division as the Nutrition Call Center Associate (NCCA). The primary purpose of the position is to provide administrative and customer service support for the Milwaukee Hospital food services program. Performs routine duties that require exceptional computer skills, proper phone etiquette, proficiency in special dietary procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Dietetics software required functions. The incumbent is responsible for handling patient meal service order, answering patient calls using Automatic Call Distributor (ACD) phone system, and entering meal orders into the Dietetics Software computer system. Major Duties: Practice proper business telephone etiquette while answering phones and use strong listening and speaking skills. Properly operate telephone equipment by transferring or placing calls on hold. Contact patients who have missed meals or to take meal order by telephone or personal visit to patient. Assemble meal tickets in numerical sequence by room and bed number for nursing units. Retrieve and print computerized information/printouts. Transfer patient menu preferences and keep Nutrition Call Center stocked with all supplies and file menus. Handle routine telephonic inquiries regarding patient meal orders, and maintains log of telephonic clinic inquiries/concerns. Assist in kitchen with delivery of patient/guest trays, restocking room service line, and lining patient trays. Verify physician order for unusual diets, conflicting modifications, and nutritional supplements. Perform other related duties as assigned. Work Schedule: various weekday tours, includes every other weekend and alternating holidays Telework: Not available Virtual: This is not a virtual position. Position Description Title/PD#: Health Tech (Dietetic)/ 14153A
Internal Number: 598482600
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.