The Enterprise End User Computing (EUC) Engineer is a strategic position focused on the technologies that IT professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs. This position is responsible for the support, maintenance and management of the EUC systems. The candidate for this position should have experience and technical knowledge implementing delivery to Virtual, Mobile and Physical environments. This position is responsible for a wide variety of user-facing resources, including: â€¢ desktop and notebook computers; â€¢ desktop operating systems and applications; â€¢ smartphones, tablets, wearables and other mobile devices; â€¢ mobile, web and cloud applications; â€¢ virtual desktops and applications.Â
Responsible for analyzing and solving personal computer-related issues. Includes contacting vendors and other teams for support when necessary.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
Analyzes data to ensure schedules and user/technical populations are current and accurate.
Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
Develop the schedule where business imperatives allow flexibility to modify to support their needs.
Create and maintain standard documentation to support all EUC related processes.
Anticipates changes to processes and adjusts accordingly.
Prepares, develops and consults on end user training where applicable.
Will be required to participate in published Oncall rotation (24x7 availability)Â
Bachelors degree in Computer Science a plus experience can substitute for Education.
Able to manage shifting priorities easily
Strong Time Management to attend meetings and block time for work.
Technical Writing Skills for support documentation.
3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops
Experience in Healthcare is a plus
1 current Certifications in Microsoft, Citrix, VMWare, or related technologies.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.