The full performance, Lead Intermediate Care Technician (ICT) within the Emergency Department (ED) is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA). This position serves as an advanced technician for the ED for patients who are present for treatment while also serving as an ICT position subject matter expert (SME), mentor, monitor, and coach for ICTs. This position will support the Federal Government's response efforts to COVID 19. Performs ongoing patient care duties in the ED. ICTs may perform tasks as outlined in this PD and in accordance with local policies after documented completion of training and demonstration of appropriate skills and competency. These tasks are not all inclusive and require the demonstration of appropriate training and documented competence prior to their performance. The incumbent may assist with or perform other related approved technical health care procedures under the direction and supervision of the licensed personnel as competency is demonstrated and documented. Lead Duties: The position is an active member of facility advisory and/or leadership committees and coordinates work efforts and advocates for the needs of Veterans, programs, and initiatives. As a SME, the position educates program managers and their staff on the visions, values, and delivery of ICT services. The position also: - Ensures that the organization's strategic plan, mission, vision, and values are communicated to the ICT's they lead and integrated into the team's strategies, goals, objectives, work plans, products, and services; - Coaches ICT's they lead in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of viable solutions; - Maintains awareness of the status and progress of ICT's work and makes day-to-day adjustments to ensure their work aligns with program goals and processes; - Leads the team in identifying, distributing, and balancing workload and tasks in accordance with established work flow, skill level and/or occupational specialization; makes-adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensures that each team member has an integral role in developing the final team products and services; - Identifies training needs and assists in the development of training for ICT's. - Mentors ICT's by providing guidance on professional and job duties, methods and techniques of team building, and how to work in a team to accomplish tasks or projects; - Monitors and reports on the status and progress of work, checks on work in progress, and reviews completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met; - Serves as a coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members; - Maintains program and administrative reference materials, project files, and relevant background documents and makes available policies, procedures, and written instructions from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc. - Maintains knowledge of best practices, tools and resources related to the ICT program; - Maintains working knowledge of treatments and services available for the purpose of appropriate referrals; - Represents the team in dealings with the supervisor for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise; - Reports to the supervisor periodically on team and individual work accomplishments, problems, and progress in mastering tasks and work processes; - Represents the team consensus and conveys their findings and recommendations in meetings and dealings with other team leaders, program officials, the public, and other customers on issues related to or that impact the team's objectives, work products, services, and/or tasks; - Provides updates and reports on ICT program and initiatives to higher levels of management; - Resolves simple, informal complaints of ICT's and refers others, such as possible disciplinary actions, formal grievances and appeals, to the supervisor; - Communicates team consensus and recommendations to the supervisor on actions affecting team and individual awards and rewards and recognition for outstanding performance; - Informs the supervisor of performance management issues/problems and recommends/requests related actions such as: assignments, reassignments, promotions, tours of duty changes, peer reviews, and performance appraisals; Provides information to the supervisor concerning resignations or transfers. Work Schedule: Rotating Shifts including nights and weekends 07:00 - 19:30 w/30 minute lunch or 19:00 - 07:30 w/30 minute lunch Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Lead Intermediate Care Technician/PDS0032-ACV19 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.