Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required
Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware.
Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user.
Enter and update Helpdesk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation.
Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance
Provide image builds and/or modifications to Senior, Lead or manager of IT Support Technician for validation.
Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results
Completes assigned tasks and projects within the scheduled deadlines.
Helps fellow IT Support Technicians, to improve teamwork, knowledge, and customer service. Take appropriate direction from Senior/Lead IT Support Technician member and/or Manager.
Work closely with inventory and purchasing processes to support needed projects.
Recognize roadblocks and escalate to Senior, Lead or manager of IT Support Technician for problem resolution.
Meet the standard SLA for incident and request.
Setup, troubleshoot and support audio and video conferences with multiple locations.
Demonstrates a clear understanding of the responsibility matrix of the AdventHealth System Information Services Solution Center and local facility
KNOWLEDGE AND SKILLS REQUIRED:
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Skype, Office 365 Suite)
All Current Microsoft Desktop Operating Systems
Familiarity with Windows Active Directory & SCCM
Familiarity with Mobile Devices
Familiarity with Web conferencing solutions (WebEx, GoTo Meeting)
Solves technical issues with minimal supervision
Demonstrates effective trouble shooting and problem solving skills.
Understanding and maintaining of Active Directory, GPOs, workstation management software as is relates to users, workstations and printers.
KNOWLEDGE AND SKILLS PREFERRED:
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent.
1-2 years’ experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must.
This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. This position is responsible to install and troubleshoot all end-user hardware, software and peripherals. This position is responsible for being the direct interface to the customer on behalf of other technical teams. May need to provide remote PC support and troubleshooting. Assists with evaluations and recommendations of vendor packages, and implements approved software. In this position you will need to be able to lift minimum of 20 lbs and also be able to crawl under desk or other spaces in order to hook up equipment. This is an hourly position which requires taking on-call and is essential to the job role.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.