DescriptionSummary:Under general direction, performs advanced customer support activities for equipment and systems products such as wiring, cabling, and complex equipment. Using established company guidelines, performs on-site installation, preventative maintenance, routine repair, and calibration of company's product and equipment such as wiring and cabling. Serves as customer contact on technical and service related problems. May instruct customers in proper use and operation of equipment. May assist lower level technicians. May refer the most complex problems to higher level personnel such as supervisor or field engineers. Knowledge of operational systems may be broad, but not as in-depth as field engineer. Typically requires formal technica
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