We believe that acting as a liaison between patients and MSK clinical staff is an important role with significant impact on the patient experience. Reporting to a Nurse Leader, the Constant Care Observer utilizes analytical and video technology to preform virtual observations for acutely ill patients on various inpatient units identified as high risk for falls.
Join our team where everyone plays a meaningful role in the fight against cancer. Are you searching for your life's calling? Making a difference in the lives of others, there is no greater vocation.
Monitor, triage and respond to patient activity alarms via the video observation software (Constant Care) to ensure patient safety
Prepare organized and accurate records; enter data into appropriate computer system
Cross-cover in the role of Unit Assistant, as needed.
Respond to patient inquires and requests by providing great customer service and coordinating with Memorial Sloan Kettering staff
Handle stressful situations and think on your feet to solve problems efficiently using good judgment and knowledge of internal systems and protocols
Multitask and partner with clinical staff to ensure patients' needs are addressed efficiently
Maintain a positive attitude and considerate demeanor when partnering with patients and the clinical team
An effective communicator, able to figure out how best to reach difference audiences
Excited to work as part of a care-giving, patient-centered team, capable of building strong relationships and delivering patient-centric solutions
A problem-solver, eager to take initiative in new situations and take on tough challenges with a sense of urgency, high energy and enthusiasm
Capable of building strong customer relationships and delivering customer-centric solutions
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
Able to operate effectively, even when things are not clear or the way forward is not obvious.
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
A High School diploma or equivalent education required.
2 Years of experience in healthcare, informatics, or computer systems
Superb communication, organizational, and intermediate computer skills.
12.5 hour flexed shifts between 7am-11pm with weekend rotation.
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.