This position is located is assigned to the Referral Coordination Team (RCT) aligned under the Referral Coordination Initiative Operations Manager under the Access and Scheduling Management Service. The Health Technician (Optometry) will establish and maintain professional relationships within the Referral Coordination Team and with other services and staff which will result in improved patient care. The duties of this position are but not limited to the following: Ensures relevant information is communicated across specialty services, with an aim to provide Veterans with appropriate and timely care options. Identifies possible barriers to care with the Veteran, family and clinical care team to provide a team-based plan of care. Enhances the quality of clinical outcomes and Veteran satisf