Examples of the administrative responsibilities for the Enterprise Network Analyst (Intermediate) include, but are not limited to, the following:
Collaboration - Participate in business planning meetings to understand and recommend the best technical, most cost-effective, network solutions that meet initial capacity, long-term scalability and growth, and performance requirements.
Change Control - Adhere and follow all change management policies to ensure that the work is documented and meets the organizational requirements. This includes the creation, submission, review, and periodic representation of complex changes in the weekly change management meetings.
Documentation - Document administrative items, projects, and support issues as needed to provide a reference to team members, other teams, and management.
Incident and Request Management - As with the change management requirements, all incidents and requests should adhere to the organizational requirements. Completion of the incidents and requests should also meet the specified SLT and SLA requirements.
Knowledge Sharing - Both the technical and non-technical knowledge should be shared to team members in both a formal and informal manner. Sharing of knowledge helps the entire team improve their skills, plus builds a cohesiveness within the team.
Personal Development - Whether it is through certifications, training, or conferences, employees should seek ways to develop themselves in areas that are technical in nature and non-technical where relevant to the current role held within the organization.
Project Support – Project Support -Serve as a resource for the Enterprise Network Analyst Team in the coordination and deployment of network related projects. Ensure that network milestones and deliverables are met according to the project specified timelines. Provide updates to the Enterprise Network Analyst Team Lead, Project Lead and Technical Lead on the status assigned projects.
Status Reports - Submit status reports as requested to the team manager and verbally during team meetings.
The Technical responsibilities of the Enterprise Network Analyst (Intermediate) deployment, upgrade and support of the enterprise and facility network infrastructure. Examples of the duties and responsibilities included, but are not limited to, the following:
Network Infrastructure Support - Provide the required network support for the deployment of infrastructure network topology architecture, processes and reports. Investigate functionality issues related to application connectivity, security and system configurations. Work with technical application teams in the review, analysis and resolution to network related performance issues.
Network Administration - Perform the required work associated with network administration, such as the installation and configuration of network infrastructure, the onboarding of network devices into monitoring and security platforms, and the implementation of maintenance processes that ensure the continued stability and performance of network systems. Examples of specific tools associated to Network monitoring, troubleshooting and administration include:
High-Availability - Work with other application and other technical teams in provide localized high-availability
Inventory and Lifecycle Management - Assist in the development of project plans, including related timelines, for the scheduled refresh and network version upgrades of existing systems. The project plans should incorporate both short-term and long-term technical objectives, along with analysis on capacity, performance and security considerations. Maintain records of hardware inventory, software licensing, and handle RMA returns of obsolete or defective equipment.
Monitoring and Optimization - Manage and participate in the monitoring, optimization and diagnosis of currently deployed network systems. Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options.
Security - Work closely with the Team Leadership and security teams to review, support, and monitor organizational security initiatives. Provide remediation efforts as needed if vulnerabilities are identified.
Technical System Support – Collaborate with the Network Analyst Team and Technical Leads and Enterprise Network Engineering Team to plan, deploy, configure, and support the AdventHealth Network Infrastructure. Provide the necessary support in the investigation and resolution of system level issues.
KNOWLEDGE AND SKILLS REQUIRED:
Proven skills in both verbal and written communication.
Ability to understand and implement LAN/WAN networks including topics such as OSI model, TCP/IP protocols, subnetting, DHCP pools, and Ethernet.
Proven skills with Cisco platforms such as Cisco Catalyst Switches, Cisco ASR and ISR Routers
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