The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.orgPosition Summary:The Service Desk Specialist II is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position provides hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functio