The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org
Position Summary: The Service Desk Specialist I is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This is an entry level position providing hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functions as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment
Minimum Requirements: Six (6) months experience in a technology customer service type environment, or Two (2) years of customer service in a healthcare environment, or Enrolled in technical school related coursework, or Hold an A+ Certification or equivalent certification
Education/Licenses/Certifications: Hold an A+ Certification or equivalent certification
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.