The incumbent provides high level support, training, and management of telehealth operations. Primary responsibilities include delivering telehealth training for clinicians and telehealth staff members. Supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter, functioning as an imager and supporting clinical data, managing real time clinical telehealth events, providing patient education, and providing support of telehealth operations. Major duties include but are not limited to the following: The higher-level duties associated with this advanced-level position may include, but are not limited to: Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling Supporting designated complex telehealth programs that require advanced technical skillsets' Full performance level assignments associated with this position include, but are not limited to: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations Receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system Referring patients to providers for screening for Telehealth Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations Providing patient education via approved materials Supporting the Veteran in completing patient satisfaction surveys Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; Coordinating and. or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary Providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans Work Schedule: Monday-Friday 7:30am - 4:00 pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Title/Functional Statement #:Advanced Health Technician (Telehealth Clinical)/PD000000 Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.