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Position Summary: The Customer Service Representative (CSR) Lab is responsible for the daily customer service functions of Laboratories Northwest. He/she is responsible for telephone and report communications with clients, specimen transportation and accessioning systems data management, providing prices, placing lab orders and correcting various report and billing errors. This position works in conjunction with the Sales and Marketing Representatives, Couriers, Technical and Clerical staff to maintain high customer service standards. This is a technical position working under limited supervision. Work situations are regular, reoccurring duties and functions which require a customer service-oriented individual, technical skills, and attention to detail. Internal contacts are primarily within the work group but also include laboratory staff and other health care providers. This position has extensive external contacts with patients, families, physicians and physician office staff. The main focus of this position is working with clients as opposed to direct patient contact.
Minimum Requirements: Two (2) years experience in laboratory setting required, four (4) years preferred One (1) year customer service experience required
Education/Licenses/Certifications: High School Graduate or equivalent preferred
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.