As the Phlebotomy Supervisor, you will supervise and monitors inpatient and outpatient phlebotomy services and staff to ensure accurate and timely performance of phlebotomy procedures.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Creates schedule for phlebotomists including daily work assignments to ensure quality services and established turnaround times. Includes assigning priorities for all collection requests and ensuring collection pending reports are completed prior to the end of each shift
Performs timekeeping and payroll duties for phlebotomy. Investigates payroll errors and makes corrections as needed.
Prepares and engages in quarterly check ins and annual performance reviews with phlebotomy staff
Ensures timely follow-up on performance issues, assuring compliance with policies and procedures
Prepares and discusses coaching and disciplinary actions for phlebotomy staff
Ensures that adequate supplies are available to phlebotomy. Orders supplies and/or delegates inventory duties to staff members.
Investigates and responds to event reports
Participates in the collection, interpretation, and monitoring of quality assurance data.
Identifies performance improvement opportunities and facilitates staff participation in collecting data/information.
Ensures that campus specific phlebotomy procedures are updated at least annually.
Acts as a resource for phlebotomy questions for staff and other health care providers
Directs and follows all established LIS downtime procedures
Performs all duties of a Phlebotomy Technician and Specialist
Responds to all pages, answering pages promptly
Performs all duties of a Lab Office Clerk and Receiving Clerk
Works cooperatively with laboratory manager, peers and other hospital staff maintaining a good rapport with other departments
Supports continuing education opportunities for staff
Assists phlebotomy instructors, ensuring comprehensive training on personnel is complete
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school Diploma required
At least five years of hospital-based phlebotomy experience
Clerical experience, preferred
CPR certification required
Knowledge of phlebotomy procedures including proficiency at venipuncture, microprocedures, finger and heel stick, bleeding times and capillary blood gases
Knowledge of LIS blood collection, test ordering, result reporting, and downtime functions.
Knowledge of medical terminology
Knowledge of blood collection system and equipment
Knowledge of supervisory principles and techniques
Ability to coordinate and prioritize work
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.