Using data provided through Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), the Service Excellence Liaison will support improvements in internal customer services and quality related activities. This position will partner with hospital leadership to develop and ensure the effective and consistent implementation of programs, initiatives, projects and interventions focused on improving patients' perspectives on hospital care. Essential functions of the role include:Works with staff in a collaborative and supportive manner to troubleshoot and resolve issuesDesign and develop implementatio
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