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Donor Services Manager
Our Development department is seeking a Donor Services Manager . In this role, you will be responsible for over-seeing all day-to-day activities of the donor services staff dedicated to customer service, specialized correspondence, special projects, data integrity and quality assurance. You Will: Coach, train and develop Donor Services staff as appropriate. Perform employee reviews and performance evaluations. Establish, manage, and continuously improve team processes and strategy. Drive the donor experience through excellence in service and responsiveness. Handle escalated calls or send emails to donors as needed. Oversee the specialized correspondence process insuri


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