The Clinical Support Technician is responsible for functioning as an entry level assistant to the physician, optometrist, NP/PA, and licensed/certified personnel in the areas of direct and indirect patient care.

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

• Follow all Clinic policies including the Dress Code Policy, Attendance, and Clinic Performance Standards.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standard
• Assist in answering phones.
• Clean clinical areas before and after each patient use.
• Prepare patient for physician exam/procedure.
• Interview patient to determine chief complaint and document information in medical record.
• Take vital signs and document results.
• May perform office common procedures with supervision such as but not limited to blood draws, suture removal, staple removal, etc.
• May perform common point of care tests with supervision such as vision screenings, urine analysis, glucose, A1C, etc.
• Schedule appointments effectively and efficiently according to patient needs.
• Organize all medical information and place in the record.
• Attend all educational sessions for job role.

Education/Experience

• Patient experience preferred. Strong interest in healthcare field.
• High school or GED.

Licenses/Certificates

• Within 6 weeks of employment, CST will select pathway of study and department of employment.
• Within a year of hire, a certification will be obtained as applicable (CMA, COA, or CPT).
• Current CPR certification per American Heart Association guidelines within 30 days of hire date.

Working Environment

• Works in office setting during the hours the Clinic is available to patients/families.

• Sitting vs. standing averages to 50-50%.
• Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics and internal medicine.

PHI/Privacy Level

HIPAA1