The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience. The Technician devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem and assists with computer inventory and deployment. The Desktop Support Tech II may involve the use of remote diagnostic tools, as well as require inperson support. The Tech works directly with End-Users and collaborates with other ITS division's personnel. Initiates corrective action