Job DescriptionProvides technical expertise to PC Maintenance Techs assuring prompt effective response to customer needs. Documents work orders completed each day. Provides a timely response to all service requests. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations. Assists with daily problem and change management ticket review to insure ticket accuracy.Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from cu