Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Positions in this function consult with customers, members, patients, providers, internal departments and/or external third parties on any or all of the following:- Consult with and coordinate initial set up and on-going treatment plan and liaison with provider offices on labs.

You’ll enjoy the flexibility to telecommute* from anywhere within Colorado as you take on some tough challenges. 

Primary Responsibilities:

• Review and advise on medications and treatment plans (based on review of medical case notes, medication list and lab results) to improve outcomes and avoid potential drug interactions
• Discuss with patients life issues affecting medication adherence and provide advice on improving drug regimen compliance
• Advise patients on alternate Rx fill strategies of retail versus mail order and options for financial assistance
• May outreach to providers on suspected medication abuse situations
• Review medication regimen for disease state for LTC facilities/ hospice care / RN case managers / Medical Directors / clients and provide summaries and guidance on future medication plans. Advice may include alternate drug therapies, stopping a medication and/or lower cost alternative
• Review medical case notes to determine on-going medication treatment plan and project future medication costs
• Duties 
  • Gather pertinent medication information
  • Document current medications in software programs
  • Document pharmacist interventions in software system
  • Serve as liaison between care clinicians and pharmacy team
  • Work collaboratively with internal and external departments
  • Ability to work in a moderate to fast paced environment
  • Interact with patients, providers and vendors to obtain accurate medication therapy information
  • Support in medication adherence outreach efforts
• Knowledge
  • Ability to communicate well and ask pertinent questions to get needed information
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of laws, legal codes, government regulations and requirements of oversight committees such as Joint Commission and CMS that apply to pharmacy
• Skills 
  • Capability to effectively utilize pharmacy technology and computer systems to complete pharmacy tasks
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Advanced verbal and written communication skills are required
  • Understanding written sentences and paragraphs in work related documents
  • Ability to give full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Attention to detail and analytical processes
  • Excellent organizational and time management skills
  • Managing one's own time effectively

General Profile:

• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision/guidance is required for higher level tasks

Job Scope:

• Applies knowledge/skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Current State of Colorado pharmacy technician license without restrictions
• Current National Pharmacy Technician Certification (PTCB) without restrictions
• 3+ years of pharmacy technician experience 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#Green, #RPO

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