Summary

The Health Technician (Telehealth Clinical) - Advanced provides high level support - training - and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.) - with duties that may require travel.

Duties

• The Telehealth Clinical Technician (TCT) - Advanced provides high-level support - training - and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.) - with duties that may require travel
• Primary responsibilities of the incumbent include: delivering established telehealth competency-based training for clinicians and telehealth staff members
• Supports clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within the scope of practice - functioning as an imager and supporting clinical data for telehealth store-and-forward applications - managing real-time clinical telehealth events - providing established patient education - and providing technical and administrative support of telehealth operations
• Additional responsibilities include: evaluating telehealth operations and supporting performance improvement efforts - providing technical support to end-users - scheduling simple and complex intra-facility and inter-facility telehealth appointments - installing - configuring - maintaining - and troubleshooting technology - and performing a variety of program support duties as assigned
• The TCT might be certified and function as a preceptor for Clinical Video - and/or Store-and-Forward Telehealth Operations
• Work Schedule: 8:00 am - 4:30 pm - Monday to Friday Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 0000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized