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Posted: 06-Jul-25
Location: Raleigh, North Carolina
Categories:
Internal Number: 257166
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION:
Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd
JOB SUMMARY:
We are seeking a Patient Care Technician in our Duke Otolaryngology of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.
JOB DUTIES AND RESPONSIBILITIES:
Direct Patient Care- Independent (Audiologist not in room):
- Performs screening tests as appropriate
- Administers patient questionnaires as directed by Audiologist
- Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
- Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them for fitting and troubleshoots when malfunctioning
- Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)
- Troubleshoots defective hearing devices and performs minor repairs in house, arranges repair and/or obtaining replacement parts with manufacturer as needed
- Appropriately assists with patient orientation for hearing device and accessory use, care, and maintenance
- Appropriately assists educating patient regarding realistic expectations of benefit with amplification/stimulation
- Communicates cost, timeline, and expectations of repairs and/or equipment upgrades with patient
- Completes and reviews all hearing device paper work (warranty information, patient online portal registration, manufacturer contact information, etc.) with patient
- Ensures all charges associated with patient care activities are accurate and sent to Financial Care Counselor as needed in a timely manner
- Ensures rooms and equipment are cleaned before and after patient visit
- Promptly notifies Audiologist of any concerns related to patient care with goal of providing excellent customer service
- Other duties as assigned by the Audiologist
Direct Patient Care- Assisting Audiologist:
- Communicates with supervising Audiologist to follow the care plan for each patient
- Appropriately instructs patient/caregiver
- Communicates expectations with patient/caregiver
- Obtains partial case history as appropriate
- Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
- Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
- Ensures patient safety throughout evaluation being performed by the Audiologist
- Provides patient support/comfort throughout testing being performed by the Audiologist as needed
Indirect Patient Care:
- Assists with scheduling appointments and managing Audiologist's schedule as appropriate and needed
- Clinical documentation for all patient interactions in the medical record is clear, concise, easily understood, and timely and sent to the supervising Audiologist for review and approval
- Assist with preparing documentation for patient care (e.g., letter of medical necessity, order forms, warranty forms, etc)
- Accurately orders devices for patients following Audiologist's/Surgeon's recommendations and ensures they are received by the patient's scheduled appointment
- Accurately orders device accessories and supplies abased on Audiologist's recommendations
- Checks in and evaluates hearing devices received by manufacturers
- Assemble patient hearing devices, charges batteries, charges accessories, organize patient kit and completes patient documentation for upcoming visit with Audiologist
- Enters PHI and diagnostic data into software and database prior to scheduled appointments as needed
- Ensures audiological order/referral is in place prior to appointment
- Maintains and updates all charges/payments in HearForm database
- Maintains patient privacy and follows Duke HIPAA policies
- Maintains all required education and seeks continuing education opportunities
Clinical Operations:
- Performs daily checks on equipment
- Maintain clinic software and databases as needed
- Runs reports as requested
- Independently monitors clinic supply levels daily
- Orders supplies from appropriate Duke approved vendors
- Orders supplies within hours of need
- Unpacks and distributes supplies in clinic to appropriate rooms
- Demonstrates understanding of use and need of various clinic supplies
- Tracks and monitors supply invoices and sends invoices for payment
- Communicate with team members
Perform other related duties incidental to the work described herein.
JOB ELIGIBILITY REQUIREMENTS:
- Work requires completion of a related 1 year technical school program.
- Work generally requires two years of experience in health care specialties related to the specific position; two years additional years' related experience may be substituted for the technical school or an equivalent combination of relevant education/and or experience
- Eligible for audiology assistant registration by the North Carolina Board of Examiners for Speech Pathology and Audiology; Audiology Assistant certification by the American Speech Language Hearing Association is preferred.
JOB HOURS:
The schedule for this position is day shifts.
Job Code: 00004113 PATIENT CARE TECHNICIAN
Job Level: B2
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.