Overview Overview The Supervisor Infrastructure Service Management Field Services is a leader of people, whose primary role is to provide onsite incident resolution, request fulfillment, and project direction for core applications and hardware offerings, and is responsible for daily operations of team ensuring team is knowledgeable and compliant with processes and procedures. This includes acting as a Service Owner by managing,planningand prioritizing the support personnel within the function to ensure end users are receiving superior client and IT service within agreed upon service levels. Additional responsibilities include leading and managing team operations governed by ITIL and ITSM processes and procedures and other duties as assigned. T
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